Regional Operations Coordinator at The GIG Group

Location: Gbagada, Lagos

Job Description

• Oversee the pick-up and delivery of shipments within the region.
• Supports Customer Service in the incident and exception management resolution.
• Manage relationship with the Fleet Coordinator on the movement and repairs of vehicles within the region.
• Manage relationship with the Gateway on movement of shipments within the regions and Gateway.
• Ensure optimization of network and consolidation while arranging delivery of shipments to the final receiver.
• Ensure continuous improvement processes to increase efficiencies, reduce waste, and improve performance for satisfactory customer experience in the region.
• Creates, builds, and maintains excellent relationships with Regional Operations Coordinators and Terminal Operations Managers and other internal functions across the regions.
• Ensures prompt clearance of shipments through the airports in the region.
• Identifying knowledge and skill gaps within the region and recommending trainings to the Human Capital Department to address same.
• Acting as a Compliance Officer to ensure absolute compliance with business processes and policies within the region.
• Follows-up shipments status in the region, identify incidents and ensure resolution of irregularities.
• Prepares daily, weekly and monthly reports for management review.
• Other duties as the exigencies of work may demand.

Qualifications
You will be an ideal candidate if you possess the following qualifications, attitude, behaviours, skills, and values that follow:

• Strong commercial acumen, preferably with 5 years experience in logistics, customer service and/or distribution environments
• An HND or Bachelor's degree from an accredited higher institution (a master's degree will be an added advantege)
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the logistics sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Accountable and resilient.