Recovery Agent at Altara Credit Ltd ("Altara”)

Location: Ilorin, Kwara

Job Description

• Recovering bad debts from delinquent debtors.
• Working with collection agents to contact debtors and pursue payment.
• Devising customized recovery strategy on a case by case basis.
• Making outbound collection calls to debtors.
• Reducing the non-performing debts owed to the company
• Maintain accurate; up-to-date customer account information.
• Reporting daily progress against targets to Head of collections.
• Preparing letter of demand notice to the debtors.
• Daily monitoring of debt portfolio.
• Any other task that may be assigned by the Lead.

Job Requirements

• B.Sc / HND in Business Administration, Finance, Accounting or any related discipline
• Minimum of 2 years experience in collections/ Recovery in a consumer finance company, microfinance or bank
• Excellent written and face interpersonal, communication and persuasion skills
• Strong mathematical skills
• Commitment to achieving performance goals
• Knowledgeable in Microsoft office tools including MS Excel, Word and PowerPoint
• Strong analytical, organizational and attention to details
• Great at time management, multitasking and prioritizations skills.

Skills Required:

• Experience in debt collection
• Evidence of well-developed organisational skills and the ability to meet deadlines.
• Sound verbal communication skills including the ability to negotiate respectfully and communicate rational for decision made
• Demonstrated ability to follow policy and procedures.
• Sound numeracy skills.
• Accuracy and attention to detail.
• Demonstrated ability to quickly learn new computer systems.
• Sound judgement, analytical and decision-making skills.
• Demonstrated commitment to service excellence.