Receptionist at Onyx Beauty Hub

Your Role

• You will serve as the first point of contact for all clients—responsible for managing the front desk, coordinating client flow, and ensuring every walk-in experience reflects our premium brand standard.

Key Responsibilties

• Welcome and attend to walk-in clients in a warm, professional, and courteous manner
• Ensure the reception area is clean, organized, and visually appealing at all times
• Provide accurate information about products, services, and in-store processes
• Actively manage the client waiting experience, ensuring no client is left unattended
• Escalate client concerns promptly and professionally
• Maintain visitor logs and proper sign-in procedures
• Handle calls, WhatsApp, and inquiries with clarity and professionalism
• Support the sales team by coordinating client flow and engagement.

Display & Store Readiness (VERY IMPORTANT):

• Ensure all hair display units (slabs/display areas) are properly arranged and presentable every morning before opening
• Regularly inspect displayed wigs to ensure they remain neat, styled, and client-ready
• Communicate promptly with the Production/Styling Team for touch-up styling or maintenance of any worn or displaced wigs
• Maintain a luxury visual standard across the front desk and display area at all times.

Requirements

• Minimum of OND / HND / B.Sc Degree
• 2 - 3 years experience in Reception, Customer Service, or Retail
• Experience in beauty, fashion, or luxury service environment is an advantage
• Strong communication and interpersonal skills
• Well-groomed, confident, and presentable
• Ability to stay organized and composed in a fast-paced environment.

What We Are Looking For:

• Someone who naturally communicates with confidence and warmth
• Strong sense of attention to detail and customer satisfaction
• Ability to manage people, pressure, and presentation simultaneously
• A candidate who understands that every interaction influences a sale.