Receptionist (Front Desk Officer) at Voltaire Lifestyle Services Limited

General Description

The Restaurant Receptionist is responsible for providing friendly, welcoming, and efficient service to all guests, in line with GAIA AFRICA’s vision and values on customer satisfaction.

The main purposes of the restaurant reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help General Manager to maintain a smooth booking service.

Main Tasks and Responsibilities

• To undertake front-of-house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
• Collaborate with other restaurant staff and management to ensure that customer complaints are properly attended to. in an effective, courteous, and timely manner.
• Assist in dealing with customer complaints, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in always keeping the reception area clean and tidy.
• To undertake general office duties, including correspondence, emails, filing, and switch board, to ensure the smooth running of the reception area.
• To administer all routes of reservations to ensure that table bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To keep up to date with function room prices and special offers to provide accurate information to guests.
• To undertake all training as required (e.g., first aid, health, and safety, customer service).
• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of a fire.
• To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.

Skills and Experience Required

• A friendly and welcoming approach
• High standards of dressing and presentation
• Ability to remain calm during difficult situations or in a very busy environment
• The ability to work unsupervised
• Excellent interpersonal skills, including pleasant and excellent telephone etiquette.
• Good administrative skills and the ability to use email and booking systems.
• Good team working skills.
• Skills and Experience (Desirable)
• Previous customer service experience
• Previous experience in hospitality
• Previous experience in Health & Safety, First Aid, etc.,
• Excellent communication skills
• Multitasking ability
• Possess retentive memory to remember bookings
• Ability to pay attention to details
• Ability to maintain orderliness.