Receptionist / Front Desk Officer at Krystal Medical Centre

Key Responsibilities

• Welcome patients and visitors warmly, creating a positive first impression.
• Maintain a calm, organized, and patient-friendly reception area.
• Collect and accurately update patient details in medical records.
• Log daily registrations and maintain digital backups using Microsoft Excel.
• Handle phone calls professionally and manage appointment scheduling.
• Coordinate patient flow across hospital departments.
• Assist patients with forms, documentation, and general inquiries.
• Process billing, payments, and receipts efficiently.
• Offer reassurance and support to patients in distress or emergencies.
• Keep reception and front desk areas neat, stocked, and functional.
• Liaise discreetly with medical staff and departments.
• Generate front desk reports and maintain proper documentation.
• Uphold strict confidentiality with patient and hospital information.

Qualifications & Requirements

• OND/HND in Business Administration, Accounting, or related field.
• 1–2 years’ relevant work experience (experience in a healthcare setting is an added advantage).
• Proficiency in Microsoft Office Suite and Healthcare Management Systems.
• Strong interpersonal and communication skills (verbal and written).
• Customer-facing experience with excellent organizational and multitasking ability.
• Presentable, smart, detail-oriented, and a fast learner.
• Team player with a proactive and positive attitude.
• Must reside in or around Magodo, Shangisha, Ketu, Ikosi, Berger, Ikeja, or nearby areas.
• Must be available to start immediately.
• Must be a Female