Receptionist / Front Desk Officer at Kelrich Hotel

Overall Description of Duties

• The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable.
• Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.
• The hotel receptionist must be trustworthy and able to work well with little direct supervision.
• The satisfaction and comfort of each guest is our top priority, and the hotel receptionist’s attitude and behavior should reflect that at all times.

Key Responsibilities

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as arranging travel and providing information about local amenities and attractions.
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits.
• Any other task assigned.

Requirements and Skills

• Bachelor's Degree in Hospitality Management or suitable equivalent
• 2+ years experience working in a hotel receptionist or guest services role
• Proficient in Microsoft Office Suite and other necessary computer programs
• Solid written and verbal communication skills
• Fluency in English
• Ability to maintain a positive, friendly attitude even under high pressure
• Excellent organizational and multitasking skills
• Professional attitude and appearance
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organizational skills
• Excellent organizational and time management skills.