Receptionist at ECLAT HR Consulting

Responsibilities

The ideal candidate will (but is not limited to):

• Greet and welcome clients, visitors, and guests in a professional, friendly, and courteous manner.
• Answer, screen, and direct incoming phone calls, emails, and walk-in inquiries efficiently.
• Handle initial client inquiries and complaints, resolving issues where possible or escalating them appropriately.
• Maintain a clean, organized, and professional reception and waiting area.
• Schedule appointments, meetings, and consultations for travel consultants and management staff.
• Prepare and organize travel-related documents such as itineraries, booking confirmations, vouchers, invoices, and receipts.
• Assist with general administrative duties including filing, photocopying, scanning, and data entry.
• Ensure office supplies at the front desk are adequately stocked and report shortages when necessary.
• Support client visit logistics, including meeting room arrangements and refreshments when required.

Requirement

• A Bachelor’s degree or diploma in Tourism, Hospitality Management, Business Administration, or a related field.
• experience in an administrative or receptionist role, hospitality industry experience is an advantage.
• Basic knowledge of office equipment (e.g., phone systems, printers, and computers) is desirable.
•  Familiarity with travel-related services, customer care, or front desk operations is a plus but not mandatory.

Required Competencies:

• Attention to detail and ability to work independently.
• Strong verbal and written communication skills
• Friendly, courteous, and professional demeanor
• Good organizational and time-management skills
• Ability to remain calm and composed under pressure
• High level of integrity, discretion, and confidentiality