Job Summary
The role is responsible for driving operational excellence through strong governance, compliance, and continuous improvement practices. It ensures full adherence to Standard Operating Procedures (SOPs), maintains centralized document control, and enforces process standardization across departments. The position oversees audit and compliance activities, including planning and executing audits, tracking corrective actions, and ensuring organizational readiness. It manages incident reporting and resolution, ensuring timely closure and identifying recurring risks.
Key Responsibilities
SOP Governance & Compliance
- Ensure full implementation and adherence to all approved SOPs across departments
- Maintain centralized document control, including versioning, updates, and accessibility
- Enforce process standardization and eliminate operational inconsistencies
Audit & Compliance Management
- Plan and conduct quarterly process audits across all departments
- Evaluate SOP compliance and operational effectiveness
- Track audit findings and enforce timely closure of corrective actions
- Ensure audit readiness across all functions
Incident Management & Control
- Ensure 100% logging of all FM-related incidents on SmartCheck or approved platforms
- Monitor full incident lifecycle: reporting → tracking → resolution → closure
- Ensure incidents are resolved within defined SLA timelines
- Identify recurring issues and escalate systemic risks
- Generate incident trend analysis and performance reports
Data Validation & Impact Measurement
- Validate all departmental data submissions (SmartCheck, reports, dashboards)
- Ensure data accuracy, integrity, and alignment with defined KPIs
- Support consolidation of enterprise-level performance and impact reports
Performance Reporting
- Develop and maintain monthly and quarterly performance dashboards
- Conduct variance analysis (Target vs Actual) across key metrics
- Identify performance gaps and escalate to management
- Ensure timely submission of all reports
Continuous Improvement
- Identify operational inefficiencies and process gaps
- Drive and monitor implementation of improvement initiatives across departments
- Support a culture of accountability and performance optimization
Qualifications & Experience
- Bachelor’s Degree or HND in Facilities Management, Business Administration, Engineering, or related field
- 4–6 years’ experience in quality assurance, audit, compliance, or performance management
- Experience within facilities management, real estate, or structured corporate environments preferred
- Proven experience in: ○ SOP development and enforcement ○ Audit processes and compliance tracking ○ Data analysis and performance reporting
Key Skills & Competencies
- Strong analytical and data validation capability
- High attention to detail and process discipline
- Experience in audit management and compliance enforcement
- Proficiency in reporting tools, dashboards, and performance tracking systems
- Strong understanding of KPIs, SLAs, and operational metrics
- Ability to drive cross-functional coordination and accountability
- Excellent documentation and report-writing skills
Gmail
Yahoomail