Quality Assurance Specialist at U-Connect Human Resources Consulting

Responsibilities

• Ensuring that all quality control procedures and standards are followed.
• Implementing corrective actions to address any issues
• Maintaining a documentation and records of quality control activities.
• Staying updated on industry standards and regulations
• Preparing documents
• Check work orders or blueprints to make sure products are up to company standards.
• Record the results of inspections, compute the proportion of products that are defective, and prepare reports.
• Conduct product tests and assessment using appropriate test methods, checking that specifications are met.
• Identify product defects or potential issues and determining what to do to resolve the issue.
• Record and report issues to help identify and eliminate recurring problems and provide a paper trail to aid in accountability and error reporting. Provide the reports to supervisors / managers to help them make decisions about HR processes and practices.
• Support process improvements throughout the testing and quality assurance processes to ensure that products are produced consistently.
• Work collaboratively with other team members
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Set the tone for your team - coaching, instilling a strong customer focus and setting high standards.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities.

Required Person / Competency Specification

• Holds HND / B.Sc in a Science discipline.
• Knowledge of valves test; Isolation and safety.
• At least 3 years cognate QAQC experience.
• Demonstrable knowledge of test certificates preparation.
• Sound knowledge of Valves surface preparation process.
• Sound knowledge of pressure safety valve certificate.
• Sound computer skills
• Proven experience of working with minimum supervision.
• Attention to detail to ensure effective assessment and analysis.
• Sound oral and written communication skill.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form