Quality Assurance Analyst at Avetium Consult Limited

Job Description

• Develop and Implement QA Processes:
• Quality Monitoring and Evaluation:
• Performance Assessment:
• Training and Coaching:
• Data Analysis and Reporting:.
• Compliance Management:
• Cross-functional Collaboration:

Qualifications:

• Bachelor's degree in business administration, Communications, or a related field.
• Proven experience (5 years) in quality assurance, preferably in a call center or customer service environment.
• Strong understanding of call center operations, customer service principles, and quality assurance methodologies.
• Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to provide constructive feedback and coaching to agents and managers.
• Detail-oriented with a focus on accuracy and quality of work.
• Proficiency in Microsoft Office Suite and quality assurance software/tools.
• Certification in quality assurance (e.g., Six Sigma, Lean, ISO) is a plus