Psychosocial Support (PSS) Officer - Monguno at Danish Refugee Council (DRC)

Purpose

All DRC employees are expected to perform their roles and responsibilities according to the DRC charter of values, code of ethics, PSEA and Child Protection policies. The job description is mandatory for all positions within DRC and shall be signed by the employee within the first week of employment.

Purpose/objective of the position:

The PSS Officer is responsible for the technical supervision and coordination of all MHPSS activities under the supervision of the PSS TL. S/he will ensure that supervision and coaching and any capacity building at LGA level of operations, needs of LGA field protection staff are timely addressed and that the protection services and activities meet quality standards in the sector.

 Generic Duties:

• Provide technical guidance and support to MHPSS staff (PSS workers/outreach volunteers), ensuring quality in the implementation of activities and services as well as the adherence to protection standards;
• Support the field teams with the development of a technically sound (monthly & weekly) work plans, consistent with the goals and objectives of the project as per requirements of the PSS TL;
• Maintain regular and positive collaboration with colleagues to enhance synergies and ensure that intervention between the different project components is harmonized and that protection is mainstreamed into the other sectors of intervention; 
• Identify capacity building needs of MHPSS staff by assessing their knowledge and skills and flag it to the PSS TL and ensure continuous on the job coaching and mentoring using necessary tools
• Support the PSS TL in updating protection tools and training material in order to meet the project’s requirement ensuring it is adapted to the LGA of operations’ context
• Contribute to the development of quality internal/external reports and project proposals, providing relevant protection data, insights, and analysis.
• Ensure that DRC data protection policies are shared, understood, and uphold by all staff in compliance with the highest standards of privacy and confidentiality.
• Establish and maintain collaborative relationships with relevant partners and other project stakeholders working in the project areas;
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services;

Other duties as assigned by the PSS Team Leader.

Specific Duties:

• Manage and supervise a team of XX PSS assistants and outreach volunteers at LGA level and report to the overall PSS TL ;
• Use coaching and technical techniques and tools to the field staff to ensure quality and timely implementation of PSS activities including: (i) outreach activities to identify PWSN, children, adolescent and caregivers in need; (ii) PSS activities for children/youth and adults following the cluster-adopted PSS curricula; (iii) Informal Skills Trainings with boys and girls, men and women inside and outside the community centers; (iv) Awareness raising sessions targeting children, adolescents, adults and PWSN; (v) provision of lay counselling;
• Monitor and evaluate the impact of PSS activities/toolkits on beneficiaries;
• Ensure that vulnerable/at risk individuals are promptly and safely identified and referred. Maintain and update a database of internal and external referrals;
• Monitor that progress on individual cases is documented by the PSS assistants, maintaining strict protocols for confidentiality and consent and respecting all data protection policies;
• In collaboration with the PSS PTL, plan and facilitate internal trainings to PSS assistants and outreach volunteers on the provision of PFA and referrals and provide trainings on PSS related issues for internal staff;
• Provide lay counselling and supervise structured PSS activities in collaboration with 1 PSS assistants
• Plan and facilitate the induction process for all newly recruited PSS assistants on protection principles, safe identification and referral procedures, PSS curricula, MHPSS SOPs and other relevant topics in collaboration with the PSS TL
• Ensure compliance with the financial plan as oriented by PSS TL/Ensure to inform PSS PTL for needed items in each LGA etc to ensure smooth procurement etc 
• Coordinate with field staff and with the PSS TL for materials and services needed to implement activities in the field. 

Person Specification:

Education and professional experience:

• University Degree in Social Sciences or related field (Psychology preferred)
• Minimum three years relevant professional experience in the protection sector (of which at least one year in a supervisory role)
• Previous working experience with IDPs, refugees and returnees;
• Strong knowledge of international protection and psycho-social programming in the humanitarian context.

Competencies: (Knowledge, Skills & Abilities)

• Computer literacy (Word, Excel, Power Point) 
• Good leadership skills
• Strong technical knowledge in protection and psycho-social support
• High confidentiality, respect and non-discriminatory attitude
• Good interpersonal and communication skills
• Strong analytical and report writing skills
• Strong training and facilitation skills
• Strong planning and organizational skills
• Ability to work under pressure and as part of a team
• Fluency in Hausa and any other language spoken in Borno/Adamawa (written and spoken)
• Proficiency in English (written and spoken).