Property Manager at Zap Africa

Job Description

• We are looking for a property manager with 3 years of experience to join our team. The ideal candidate will be responsible for overseeing the day-to-day operations of our properties, ensuring they are well-maintained.

Key Responsibilities Includes:

Property Inspections:

• Conduct regular inspections to check for any needed repairs or maintenance.
• Ensure all safety equipment and systems are functioning properly.
• Maintenance Coordination:
• Address any reported maintenance issues promptly.
• Schedule and oversee routine maintenance tasks, such as landscaping, pest control, and HVAC servicing.

Vendor Communication:

• Coordinate with cleaners, maintenance workers, and other service providers.
• Confirm schedules, oversee work quality, and handle any issues.

Inventory Management:

• Check and restock essential supplies for property maintenance and guest use.
• Track usage and reorder items as necessary to avoid shortages.

Utility Monitoring:

• Monitor utility usage and ensure bills are paid on time.
• Address any issues with service interruptions or repairs.

Emergency Response:

• Be prepared to respond quickly to any urgent property issues or guest emergencies.
• Maintain an updated list of contacts for emergency services and repairs.

Guest Support Coordination:

• Liaise with the Guest Experience team to address any property-related issues reported by guests.
• Ensure any impact on guests is minimised and resolved satisfactorily.

Financial Tracking:

• Record and track expenses related to property maintenance and operations.
• Ensure all payments to vendors and service providers are processed.

Compliance Checks:

• Regularly review and ensure compliance with local safety, zoning, and rental regulations.
• Keep documentation and permits up-to-date.

Housekeeping Oversight:

• Ensure cleaning is scheduled and completed between guest stays.
• Inspect the cleanliness and readiness of properties.

Property Improvement Planning:

• Identify opportunities for property upgrades or renovations.
• Plan and budget for future property improvements.

Team Coordination:

• Communicate daily priorities and tasks to maintenance and operations staff.
• Provide guidance and support for any issues encountered.

Record Keeping:

• Maintain detailed records of maintenance activities, inspections, and expenses.
• Ensure all documentation is organized and accessible for future reference.

Regular Reviews:

• Weekly Meetings: Hold a team meeting to discuss the week’s performance, upcoming bookings, and any ongoing issues.