Program Delivery and Learning Experience Manager at HR-on-Wheels

Role Summary

• We are looking for a Program Delivery & Learning Experience Manager to ensure technical and business programs are delivered consistently, practically and to a measurable standard.

Key Responsibilities

• Review and adapt curricula to align with learner and employer needs
• Develop program delivery plans, calendars, assessments and student milestones
• Support instructor selection, onboarding and readiness
• Coordinate classes, workshops, materials, equipment and assessments
• Observe teaching sessions and provide feedback and coaching to instructors
• Track student attendance, performance, progression and completion
• Establish consistent assessment and competency standards
• Monitor the overall learner experience and student feedback
• Maintain quality assurance records and documentation
• Prepare dashboards and reports on program and student performance
• Identify performance gaps and implement continuous improvements
• Collaborate with internal teams and external training partners.

Requirements

• Bachelor’s Degree in Education, Curriculum & Instruction, Educational Management, a technical discipline, Social Sciences or a related field
• 5–7 years’ relevant experience in program delivery, academic operations, TVET, workforce development, learning and development, education quality assurance or a related field
• Experience translating existing curricula or training frameworks into structured delivery plans
• Experience monitoring instructor/facilitator performance and providing feedback or coaching
• Strong understanding of learner assessment, competency measurement and performance tracking
• Experience managing multiple courses, cohorts, instructors or delivery partners
• Strong analytical, communication, documentation and stakeholder-management skills
• Experience in TVET, apprenticeships, skills training or employer-led learning is strongly preferred.