InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together...
Read more about this company
We are looking for an amazing communicator to join our Customer Success team as a product expert!
You will be the point of contact between Customer Success, Product and our customers.
You are a tech-saavy, highly organized team player looking to learn about the InEvent platform and apply your skills towards customer satisfaction and tech improvements.
Responsibilities
Organize and manage issue reports;
Communicate with customers via chat and emails regarding technical matters (bugs, etc);
Maintain open communication with the Product team to keep up with resolution process;
Support Customer Success team with queries and issues;
Constantly learn about the InEvent platform updates to ensure technical support coherence.
PRE-REQUISITES
Fluent English;
Intermediate Google Sheets knowledge;
Experience in a tech company or startup;
Experience is customer support or success is highly desirable;
Knowledge with API integrations;
Graduation in Computer Engineering is a differential.
Gmail
Yahoomail