InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together...
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We are looking for an amazing communicator to join our Customer Success team as a product expert!
You will be the point of contact between Customer Success, Product and our customers.
You are a tech-saavy, highly organized team player looking to learn about the InEvent platform and apply your skills towards customer satisfaction and tech improvements.
Responsibilities
Organize and manage issue reports;
Communicate with customers via chat and emails regarding technical matters (bugs, etc);
Maintain open communication with the Product team to keep up with resolution process;
Support Customer Success team with queries and issues;
Constantly learn about the InEvent platform updates to ensure technical support coherence.
PRE-REQUISITES
Fluent English;
Intermediate Google Sheets knowledge;
Experience in a tech company or startup;
Experience is customer support or success is highly desirable;
Knowledge with API integrations;
Graduation in Computer Engineering is a differential.
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