Product Operations Associate at HRBP Limited

Job Summary

• You will be responsible for overseeing the operational aspects of our product development lifecycle, focusing on optimizing processes, facilitating cross-functional collaboration, and ensuring the smooth execution of product initiatives.
• You will work closely with Product Managers, Engineers, and Sales to streamline workflows, improve efficiency, and drive product success.
• This role requires exceptional organizational skills and the ability to effectively communicate and coordinate across teams.

Responsibilities

• Facilitating user interviews and other market research
• Overseeing quality assurance checks on new features
• Analyzing data to help product management make better-informed decisions.
• Developing business processes to streamline product development.
• Managing tools (for road mapping, prototyping, etc.) that the product team uses
• Working closely with support and sales to improve the customer experience.
• Conduct regular user research and product research.
• External cooperation and communication for other innovative projects.

Required Skills

• The candidate must have 3+ years of experience in product management in complex/matrix environments with some expertise in user experience.
• Product knowledge, Product management, Product development, Programming, Troubleshooting
• Preferably within a fintech, banking or technology organization.
• A high level of professional knowledge in the fintech industry.
• Ability to translate user requirements into user experience mockups.
• Proven track of experience in collaborating with top merchants in targeted industries.
• Proven track of experience in gathering user requirements and translating them to user experience and product requirement documents.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Excellent planning, problem-solving and strategic thinking skills.
• Strong knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills.
• Ability to work with marketing teams to craft communication.