Product Marketing Executive at Sendchamp

Responsibilities

• Develop and Execute Go Live Plans for new product and features
• Promote/Advertise our products and services across different media channels
• Understanding Customer Lifecycle to personalize content delivery
• Regularly provide guides and tips to help our customers navigate our platform.
• Liaise and Plan interviews and press conferences to promote the product brand
• Craft and send regular newsletters and product updates across our communication channels (Emails, WhatsApp, SMS e.t.c)
• Monitor our social media pages and address unique customers queries
• Gather customer feedback and channel them through to Product team
• Regularly provide community messaging to help customer morale, keep them up to date.
• Work with various teams (design, content, acquisition, product, sales) to implement strategies
• Test marketing product features, releases and ad copy
• Evaluate projects using relevant KPIs and feedback from existing and prospective customers
• Perform other duties as delegated and assigned by his/her Line Manager.

Job Requirements

• Candidates should possess a Bachelor's Degree / HND / OND / NCE qualification with 1 - 5 years work experience.
• Proven track record of communication & analytical skills;
• Strong Content writing skills
• Great people skills and ability to communicate (negative & positive) feedback;
• Knowledge of SEO and Google Analytics
• Proficient in English
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Must be self-driven and be able to take initiative
• Good Relationship skills and emotional intelligence skills Empathize with Customers to understand customer needs and relate these needs with product capabilities
• Experience as a community manager would be an added advantage.

Benefits

• Stock Options
• 30 days paid leave each year
• Remote work
• Learn and grow a shit ton
• Health insurance.