Product Manager – Payment Infrastructure at Unlimit

About the Role

• As a Product Manager focused on Payment Infrastructure, you will serve as Unlimit’s technical and operational lead for payment integrations in Nigeria.
• You will be responsible for managing relationships with banks and mobile money operators (e.g. OPay, PalmPay), ensuring stable, high-performing integrations with maximum uptime and success rates.
• You’ll act as the local point of contact for all provider-related technical flows and issue resolution, working directly with external provider engineering and support teams, while collaborating remotely with Unlimit’s product and development teams based at HQ.
• This role requires a strong mix of technical understanding, local market expertise, and operational excellence.

What You’ll Be Doing

• Own and manage technical relationships with Nigerian banks and mobile money operators
• Drive resolution of incidents and outages by working directly with provider engineering/support teams
• Monitor and improve transaction success rates, latency, error rates, and SLAs across all Nigerian payment methods
• Translate local provider documentation and behavior into actionable inputs for HQ product and engineering teams
• Analyze failed transactions, trace logs, and summarize root causes with clarity
• Document local integration flows, callback behaviors, edge cases, and known issues
• Coordinate testing, QA, and rollout of new payment methods and provider connections
• Stay up-to-date with changes in the Nigerian payments landscape and proactively identify risks and opportunities

What We’re Looking For

• 5+ years of experience in payments, PSPs, banks, or fintech — ideally in a product, operations, or technical integration role
• Deep understanding of Nigerian payment methods: NIP transfers, virtual accounts, mobile money (e.g., OPay), USSD, and card acquiring
• Strong experience working with bank/payment APIs, handling callback/webhook issues, and understanding payment reconciliation flows
• Confident with technical tools like Postman, Kibana, Datadog, and custom monitoring/reporting dashboards
• Able to communicate with engineers on a technical level and translate for non-technical stakeholders
• Excellent at managing provider relationships and pushing for performance improvements
• Proactive, structured, and comfortable working across time zones with distributed teams
• Bonus: hands-on experience at a PSP, digital wallet, or bank that built or maintained integrations