Process Analyst at Repton Group

Location: Ikeja, Lagos

Job Purpose

• The Process Analyst will work closely with Fleet Officers and Operations Manager, yet independently, to support the Distribution / Logistics activities and serve as check and balance to ensure fleet and drivers operations are achieved in line with laid down guidelines and procedures, through constant monitoring and flawless daily engagement of the entire fleet team.

Key Role& Responsibilities

• Responsible for monitoring the delivery of products within the delivery window or within the journey management plan forthe route.
• Work with the Fleet officers to convey a Joint Management Meeting for Services and fleet operations review and discuss key matters that needs attention.
• Monitor and confirms fleet are equipped with tracking devices to enable the company have visibility and tracking of its Products & Assets and immediately flag off violations or exceptions.
• Conduct quarterly assessment of KPls and make recommendations to management on tracking effectiveness or deviations.
• Ensure all Service Resources and Assets are visible to the Company’s GPS system during the performance of the Services/trips. The error margin being +/- 5% and 100% being the optimum performance of this KPI shall be targeted always and recommendations to Management for any violation of this KPI.
• Monitor various activities of the Fleet unit as well as the safe transportation of products to scheduled delivery locations.
• Lead investigation and resolution of issues surrounding delays, customer and transporter complaints and incidents or accidents.
• Work with Health and Safety on full implementation of 5 pillars of logistics management viz: Customer management; Vehicle management; Driver management; Journey management and Load Management.

Qualifications, Skills and Experience
Min Qualifications:

• First Degree or equivalent in related discipline.

Min Experience:

• Minimum 2-5 years of experience in relevant analyst with good decision- making Forward thinker, who actively seeks opportunities and proposes solutions
• Minimum 2-5 years of experience in relevant analyst operations Experience in leading audit process and development of corrective action plans
• Good reporting ability with quantitative and qualitative skills, including proficiency in Microsoft Office suits such as Word, Excel, Power Point and Social Media web platforms

Professional Attributes:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to details
• Good understanding of operations management and attendant safety implications
• Very good trend analysis and reporting skills
• Good interpersonal skills for quick issues resolution
• Good written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with good decision-making
• Forward thinker, who actively seeks opportunities and proposes solutions