POS Business Analyst at Flutterwave

Location: Lekki, Lagos
Department: Offline Business

Role Summary

• Effective support for the Flutterwave POS for all customers

What Your Day-to-Day Activities Will Be Like

• Ensure all merchants are called to check up on the effectiveness of POS solutions across all locations
• Create a schedule for visits to the physical stores and ensure locations are visited at least once a week
• Review the work of the hardware, papers, wires, and cables to resolve issues for merchants as required
• Work with Relationship Managers from the Bank to ensure paper rolls are delivered as agreed and faulty POS replaced
• Ensure all POS are properly tested and branded with Flutterwave sticker before deployment
• Coordinate repairs and servicing of POS outside Lagos with Payment Terminal Service Providers (PTSP) and our partner banks
• Monitor transactions of all merchants and escalate inconsistencies and discrepancies as required
• Conduct merchant satisfaction surveys and provide input into sales team strategy for expansion
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines
• Understand all products and processes to ensure effective responses to customer complaints
• Give constant feedback to the team lead on assigned tasks and escalate as required
• Frequently update the FAQ list as required
• Demonstrate innovation and creativity in the execution of all duties