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  • Posted: Oct 20, 2021
    Deadline: Not specified
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  • Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century. Founded in 2016 by a team of ex-bankers, entrepreneurs and engineers, we provide the under...
    Read more about this company

     

    POS Business Analyst

    Location: Lekki, Lagos
    Department: Offline Business

    Role Summary

    • Effective support for the Flutterwave POS for all customers

    What Your Day-to-Day Activities Will Be Like

    • Ensure all merchants are called to check up on the effectiveness of POS solutions across all locations
    • Create a schedule for visits to the physical stores and ensure locations are visited at least once a week
    • Review the work of the hardware, papers, wires, and cables to resolve issues for merchants as required
    • Work with Relationship Managers from the Bank to ensure paper rolls are delivered as agreed and faulty POS replaced
    • Ensure all POS are properly tested and branded with Flutterwave sticker before deployment
    • Coordinate repairs and servicing of POS outside Lagos with Payment Terminal Service Providers (PTSP) and our partner banks
    • Monitor transactions of all merchants and escalate inconsistencies and discrepancies as required
    • Conduct merchant satisfaction surveys and provide input into sales team strategy for expansion
    • Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines
    • Understand all products and processes to ensure effective responses to customer complaints
    • Give constant feedback to the team lead on assigned tasks and escalate as required
    • Frequently update the FAQ list as required
    • Demonstrate innovation and creativity in the execution of all duties

    Method of Application

    Interested and qualified? Go to Flutterwave on flutterwavego.bamboohr.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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