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  • Posted: Oct 20, 2021
    Deadline: Not specified
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    Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century. Founded in 2016 by a team of ex-bankers, entrepreneurs and engineers, we provide the under...
    Read more about this company

     

    POS Business Manager

    Location: Lekki, Lagos
    Department: Offline Business

    Role Summary

    • Manage Flutterwave’s POS business both agency and merchants.

    What Your Day-to-Day Activities Will Be Like

    • Champion the management strategy, applications, software, installations, and third-party partnerships of all Point of Sales (POS) devices.
    • Manage the relationships with PTSP’s, PTSA’s and banks.
    • Review the sign-up and onboarding process for all POS merchants.
    • Conduct KYC proceedings for merchants to ensure compliance is met according to industry standards.
    • Activate Pos for merchants by registering merchant’s IDs and properly integrating POS devices to merchant’s Rave account.
    • Collaborate with Logistics vendors for the deployment of POS.
    • Give regular support to merchants and render assistance on POS issues.
    • Present regular weekly transaction reports to management.

    Requirements
    Required Competency and Skillset to be a Waver:

    • Minimum of 3 years experience in product management.
    • Strong understanding of the global and local financial services industry, and CBN regulations.
    • Good knowledge of payments and the Nigerian financial services landscape.
    • Team player with strong leadership and people management skills.
    • Excellent relationship-building and networking skills.
    • Excellent communication skills (oral and written).
    • Excellent presentation and facilitation skills.

    go to method of application »

    POS Business Analyst

    Location: Lekki, Lagos
    Department: Offline Business

    Role Summary

    • Effective support for the Flutterwave POS for all customers

    What Your Day-to-Day Activities Will Be Like

    • Ensure all merchants are called to check up on the effectiveness of POS solutions across all locations
    • Create a schedule for visits to the physical stores and ensure locations are visited at least once a week
    • Review the work of the hardware, papers, wires, and cables to resolve issues for merchants as required
    • Work with Relationship Managers from the Bank to ensure paper rolls are delivered as agreed and faulty POS replaced
    • Ensure all POS are properly tested and branded with Flutterwave sticker before deployment
    • Coordinate repairs and servicing of POS outside Lagos with Payment Terminal Service Providers (PTSP) and our partner banks
    • Monitor transactions of all merchants and escalate inconsistencies and discrepancies as required
    • Conduct merchant satisfaction surveys and provide input into sales team strategy for expansion
    • Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines
    • Understand all products and processes to ensure effective responses to customer complaints
    • Give constant feedback to the team lead on assigned tasks and escalate as required
    • Frequently update the FAQ list as required
    • Demonstrate innovation and creativity in the execution of all duties

    go to method of application »

    Regional Business Manager (POS/Agent) - South South

    Location: Port Harcourt, Rivers
    Department: Offline Business

    Role Summary

    • Representing our agent business in the assigned region.

    What Your Day-to-Day Activities Will Be Like:

    • Responsible for developing and maintaining a positive, professional relationship with all Merchant principals and outlet assistants in their region.
    • Responsible for communicating important company updates to the merchants in their region and ensuring that the information is understood.
    • Responsible for raising issues and communicating insights internally to ensure that relevant resources are deployed to strengthen the Flutterwave business in their region.

    Achievement of Commercial Targets Set For the Region:

    • Take ownership for achieving the commercial targets set for their regions. These include targets for active merchant count, transaction count, and value.
    • Merchant recruitment and on-boarding
    • Responsible for the recruitment of viable merchants within the region to support the specific use cases defined by the company.
    • Guide prospective merchants in completing the merchant registration process.
    • Responsible for helping new merchants to set up their Moneywave Lite accounts in readiness for processing customer transactions.
    • Responsible for the training of merchants on all aspects of using the Moneywave Lite platform.

    Merchant Monitoring:

    • Responsible for assessing the activities and performance of merchants in their zone and making recommendations to the Flutterwave Head Office.

    Required Competency and Skillset to be a Waver

    • Good understanding of business expansion
    • Very sound business acumen – financial and commercial knowledge.
    • Excellent communication and interpersonal skills.
    • Leadership and people management skills; the ability to manage teams effectively.
    • Well-developed problem-solving skills.
    • Diplomacy, maturity, and tact, including the ability to relate with the highest levels of Management
    • High ethical standards and integrity.

    Method of Application

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