Performance & Learning Manager at Afriglobal Group

Job Purpose

• The Manager Performance and Learning drives business performance by delivering a consistent and transparent performance management process across AML regions, a structured learning and development program, and other workforce initiatives to ensure fulfillment of AML’s business objectives.

Key Responsibilities
Performance Management:

• Work closely with the Head of HR to develop and implement the performance management framework and scorecard for AML
• Manage the performance management cycle
• Pro-actively lead activities around performance planning and evaluation
• Design relevant performance metrics, leverage technology and provide data-driven analytics on performance across locations and departments to support management decisions
• Manage new employee probation assessments

Learning & Development:

• Design and implement a learning and development framework for AML, ensuring continuous upskilling of the workforce for the delivery of organization objectives
• Work closely with the Head, Human Resources to instill in AML a culture of learning (evident in knowledge share, continuous feedback, and individual development, amongst others)
• Develop a competency framework to guide learning and development, recruitment, performance management and other workforce initiatives
• Develop relevant learning programs/a learning academy for all AML workforce categories including career starters, new managers, function heads, and core operations teams, ensuring the delivery of a high-performing workforce and best-in-class client experience across all AML operations
• Conduct structured training and development needs assessments, develop annual learning and development plans, ensure evaluation of all completed trainings and measure return on investments to organization
• Manage new employee orientation program
• Prepare periodic up-to-date reports on all learning and development activities for management insight, and regulatory compliance (e.g. ITF)
• Develop/ensure availability of relevant training materials for all AML L&D programs
• Manage relationship with various parties - training vendors, in-house faculty, management and employees, to ensure effective delivery of all learning and development programs and initiatives

Other Organization Development Initiatives:

• Support management in the design and development of relevant talent management programs, succession planning and career management frameworks, aligned with business objectives
• Work closely with management and other HR team members to develop tools and programs to drive leadership development, talent pipelining, culture and change management
• Perform other duties as may be required from time to time

Qualifications and Education Requirements

• First Degree in Social Sciences or other relevant field.
• Master’s Degree an added advantage.
• HR Certification, e.g. SHRM or CIPD.
• 6 - 9 years relevant work experience including organization development, performance management, business strategy, consulting and learning and development (Industry experience is an added advantage).

Preferred Skills:

• Conversant with performance management models, systems and tools.
• Experience in conceptualizing new approaches and innovation in the area of performance management, learning & development and talent management.
• Adept with a variety of multimedia training platforms and methods.
• Experience in curriculum design, training vendor assessment, facilitation, training analysis and reporting.
• Excellent verbal and written communication skills and strong presentation skills.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.