eHealth4everyone is a leading digital health social enterprise dedicated to making the world healthier.
We are a new kind of mission-driven organization with services, expertise and products focused on making the business of healthcare delivery work for everyone, through technology-enabled optimizations. We believe that if health is a right, proven digit...
Read more about this company
We are recruiting a People Support and Engagement who will be responsible for interacting with clients, and prospects and ensuring their requests, complaints and other feedback are properly received and rightly channeled such that they get the required feedback.
Responsibilities:
Interaction with clients, and prospects via the live chat platform of our website.
Take client’s complaints and seek proactive ways to resolve them
Reporting on Engagements done monthly, tracking recurrent issues and customer expectations
Follow-up of Client’s experience- Administering surveys
Develop Customer Support Solutions
Support with managing and assessing candidates for recruitment purposes.
Update the FAQs content to be updated on the Website
Stay abreast with eHealth4everyone’s latest products, services and trends.
Qualification and Skills:
Candidates must have at least a degree and proven experience in Customer Support/Customer service or a related role.
Computer skills
Attention to details
Must have a bright and pleasant outlook and attitude.
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