People Support and Engagement Assistant at eHealth4everyone

• We are recruiting a People Support and Engagement who will be responsible for interacting with clients, and prospects and ensuring their requests, complaints and other feedback are properly received and rightly channeled such that they get the required feedback.

Responsibilities:

• Interaction with clients, and prospects via the live chat platform of our website.
• Take client’s complaints and seek proactive ways to resolve them
• Reporting on Engagements done monthly, tracking recurrent issues and customer expectations
• Follow-up of Client’s experience- Administering surveys
• Develop Customer Support Solutions
• Support with managing and assessing candidates for recruitment purposes. 
• Update the FAQs content to be updated on the Website
• Stay abreast with eHealth4everyone’s latest products, services and trends.

Qualification and Skills:

• Candidates must have at least a degree and proven experience in Customer Support/Customer service or a related role.
• Computer skills
• Attention to details
• Must have a bright and pleasant outlook and attitude. 
• Communication and problem-solving skills.
• Should be able to take initiative when needed.