People Operations Lead at Hugo Technologies

Key Responsibilities
WHAT YOU'LL BE DOING

Core HR Operations

• Manage day-to-day HR processes including onboarding, offboarding, employment changes, and employee data management on HRIS. Collaborate with Middle Managers (who manage Entry-level and Junior Professionals) to deliver interventions to Entry-level and Junior Professionals.
• Ensure accuracy and confidentiality of employee records in compliance with local labor laws and internal policies.
• Administer and audit HRIS systems, partnering with IT and vendors as needed for maintenance and upgrades.
• Oversee or support payroll input, benefits administration, statutory filings, and compliance activities. Collaborate with vendors and internal stakeholders as necessary on compensation and benefits matters.
• Manage HR queries and ticketing queues on Zoho Helpdesk with a service-oriented mindset and commitment to SLAs.

Data, Systems & Process Optimization

• Generate and analyze HR metrics, dashboards, and reports to support business decision-making.
• Identify opportunities to automate or streamline HR processes; provide feedback on tools and systems used by the team.
• Contribute to and maintain high-quality SOPs and knowledge bases to improve scalability and consistency of operations.
• Contribute to cross-functional projects involving employee experience, HRIS enhancements, compliance, and analytics.

Project Management

• Manage small teams or workstreams to deliver operational outcomes; coach junior staff and model accountability.
• Scope moderately complex projects, apply structured problem-solving frameworks, and track delivery milestones.
• Promote the effective use of AI, data, and digital tools to drive efficiency and innovation in People Operations.

Communication & Collaboration

• Communicate clearly and professionally with internal stakeholders, vendors, and senior leaders.
• Adapt communication style based on audience — from technical documentation to executive-ready summaries.
• Participate effectively in meetings, offering input, flagging risks, and seeking timely supervisor guidance where needed.
• Collaborate cross-functionally with Legal, Finance, IT, and other teams on key initiatives.

Must-Have Qualifications/Experience
WHAT QUALIFICATIONS YOU’LL NEED

• Quantitative Acumen & Data Analytics: Very strong quantitative acumen and extensive experience with data analytics to inform decision-making and identify trends.
• Exceptional accuracy and attention to detail.
• A proactive problem solver who can anticipate and address challenges before they escalate.
• Excellent time management, organization, and multitasking skills, with an ability to manage competing priorities in a fast paced environment.
• Exceptional capacity for making sound judgments in high-pressure environments.
• Clear, unambiguous communicator who is effectively responsive across multiple communication channels.

Preferred Background

• Bachelor’s degree in Human Resources, Business, or a related field
• 4–6 years of HR experience or Administration (where individual is a fast learner)
• Experience in a fast-paced or high-growth environment
• Prior experience with HRIS systems and data reporting tools
• Exposure to project management methodologies and tools (e.g., Asana, Jira, Smartsheet)
• Strong written and verbal communication skills
• Proven ability to work cross-functionally and influence without authority
• Demonstrated interest or experience in leveraging AI or automation in HR operations
• HR Certification - SHRM, CIPM or CIPD.
• Masters in HR or Business Administration