People Operations Business Partner at Pagatech Limited

ABOUT THE ROLE 

• Paga is looking for a Business Partner within the People Operations team to support our organization in solving organizational challenges through people-based solutions and in identifying ways to scale our unique culture as we grow.
• The successful candidate for this position will manage Human Resource programs that support business objectives and will provide valuable input to the strategic direction of the Human Capital team & departmental functions.
• The Business Partner will work collaboratively towards developing a best-in-class People Operations function and develop initiatives that will ensure Paga becomes an employer of choice.

 PRIMARY RESPONSIBILITIES 

• Providing strategic direction to ensure successful implementation of human capital initiatives across operations.
• Take a broad/long-term perspective and proactively identify complex organizational challenges and think systemically. Identify and offer multiple creative solutions and drive implementation.
• Lead integration strategies to support the organizational change efforts that are focused on building and fostering an inclusive culture and strong team member experience.
• Partner with your function to offer solutions and ensure People policies are in line with business goals.
• Provide performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Managing and resolving complex employee relations issues. Conducts effective, thorough, and objective investigations.
• Consult and offer advice and drive improvements within your partnered teams.
• Provides guidance and input on department structure, workforce planning, and succession planning for a rapidly growing team.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance, consulting with Legal where necessary.
• Collaborate with colleagues in the People Ops department to develop policies, programs, and solutions.
• Analyze data trends and metrics to inform business decisions.
• Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary.
• Find ways to build morale, improve workplace relationships, and boost productivity and retention.

KEY COMPETENCIES

• Experience working in a global or multi-region capacity, with strong cross-cultural sensitivities.
• Strong professionalism and exceptional stakeholder management skills to partner with team members.
• Demonstrated capability to build the reputation of a trusted advisor to leadership and employees.
• Excellent communication and negotiation skills; sharp business acumen.
• Keen to continue learning and developing their skills, having a growth mindset.
• Experience with HRIS tools, BambooHR specifically, is a plus.

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree in human resources, social sciences, or related discipline
• Must be a team player and able to work collaboratively with and through others.
• At least 4 years of relevant experience in multiple HR disciplines, including performance management, building a high-performance culture, employee relations, employee engagement, and diversity.
• Must have completed the mandatory NYSC