People Advisor at APM Terminals

As a People Advisor based in Nigeria and supporting the West Africa Container Terminal (WACT), you will be a key member of the People Advisory team. You will learn and integrate into our new HR service delivery model, processes, and technologies. Your role will focus on driving and implementing core HR activities, including administrative support, process and change management, continuous improvement initiatives, and resolving employee and manager HR-related queries—ensuring every interaction delivers a high-quality experience at WACT.

Key Responsibilities:

• Ensure compliance with HR procedures, practices, directives, systems, and regulations.
• Provide timely resolution to HR-related queries via phone, online platforms, or in-person at the West Africa Container Terminal.
• Support training and change management initiatives, especially those aimed at frontline employees at WACT.
• Manage employee case resolutions, including logging, updating, escalating, resolving, and closing cases efficiently.
• Guide employees and leaders at WACT in navigating and utilizing self-service features in Workday and other HR systems.
• Maintain accurate HR data and execute necessary transactions in Workday and related platforms.
• Prepare and handle HR documentation in compliance with local standards in Nigeria.
• Coordinate onboarding and offboarding processes for employees at WACT, ensuring a seamless experience.
• Perform system updates related to performance management forms as needed.
• Provide administrative support for face-to-face employee interactions, including collecting wet signatures and handling tasks related to frontline workers at WACT.
• Assist with administrative activities related to Learning & Development and Recruitment at the West Africa Container Terminal when needed.
• Support deployment of local HR projects and broader People, Process & Operations (PPO) initiatives in Nigeria.
• Offer general HR support throughout the employee lifecycle, including guidance on global and local HR policies and procedures.
• Participate in recruitment efforts in remote or challenging regions within Nigeria, where additional attention may be required due to cultural, security, or logistical concerns.
• Handle statutory HR documentation and physical archiving in line with local legal requirements in Nigeria.
• Support workforce scheduling and manage time and leave data entry, particularly for the blue-collar workforce at WACT.
• Monitor and respond to feedback from employees and HR users, contributing to ongoing improvements in the employee experience at WACT.
• Collect company property during the offboarding process, especially in the absence of the employee’s manager or People Partner.

Who we are looking for?

You are customer-oriented and passionate about employee experience! You have high energy and drive and efficiently manage resolution of every employee query.

• Relevant experience in an HR role; you could also have several years’ experience in a customer-facing service role and an interest in pursuing a career in HR
• A degree in Human Resources or similar and knowledge of HR concepts are a strong plus
• Knowledge of local labour law
• Experience working with HR systems, preferably Workday, would be an asset.
• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
• Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment
• Ability to be an engaged member of a virtual team
• Closure orientation and low tolerance for delays and deviations