People Advisor at APM Terminals

• In this role you will act as a focal point for employees and take ownership of managing each HR related query to conclusion to deliver a positive employee experience.

Responsibilities

• You will join the People Advisory team to learn and understand the new HR service delivery model, processes and technology. In this time, you will be spending your time to implement and drive activities such as administrative support, process and change management, local process continuous improvement topics, solve HR-related queries of our employees and managers and make sure their interaction leads to great experience.

For this you will:

• Ensure adherence to HR procedures, practices, directives, systems and regulations within an assigned set of countries
• Solve HR queries online, on the phone or on site.
• Support training & change management activities, especially for frontline employees
• Manage case resolutions (opening, updating, escalating as needed, resolving and closing)
• Guide employees and leaders in using self-service in Workday and other HR systems
• Manage HR data quality and perform transactions in Workday and other HR systems
• Prepare and handle HR documentation
• Coordinate and administer onboarding and offboarding processes
• Execute required uploads/changes on the performance forms in the system
• Support HR community with administrative and executional requiring face to face employee interaction i.e. wet signatures from employees, tasks related to frontline employees
• Assist with administrative tasks related to L&D, recruitment when needed
• Support on deployment of local/PPO projects
• Provide general HR support to employees around the employee life cycle and provide guidance on HR knowledge content, such as global & local HR policies, How-To, etc.
• Support recruiting tasks in remote locations where the recruitment processes demand special attention (cultural aspects, specific testing/assessment, security risks, etc).
• Handle documents, i.e. physical archiving of employee documents where legally required, statutory filing of local documents, etc.
• Perform workforce scheduling, and administers time and leave data entry for blue collar population
• Review and act on the feedback/comments from employees and HR users to improve the employee experience
• Collect company properties upon exit of employees (in absence of People Partner or Manager)

Who we are looking for?

You are customer-oriented and passionate about employee experience! You have high energy and drive and efficiently manage resolution of every employee query.

As for the skillset and experience, we are looking for:

• 3-5 years’ experience in an HR role; you could also have several years’ experience in a customer-facing service role and an interest in pursuing a career in HR
• A degree in Human Resources or similar and knowledge of HR concepts are a strong plus
• Knowledge of local labour law is required
• Experience working with HR systems, preferably Workday, would be an asset.
• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
• Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment
• Ability to be an engaged member of a virtual team
• Closure orientation and low tolerance for delays and deviations
• Fluent in English and local language.