Patient Coordinator at Smile360 Dental Specialists

Location: Ikoyi, Lagos

Job Summary

• A patient coordinator functions as the primary point of contact between health care professionals and patients in a practice.
• The patient coordinator will perform administrative tasks such as greeting/welcoming patients, answering calls, responding to inquiries, managing schedules, arranging appointments, processing payments, gathering information, and keeping records.
• A patient coordinator will also be responsible for consulting with patients and determining their needs, developing care plans, coordinating patient-care services, educating them about their condition, and working with the clinical team to evaluate interventions.

Responsibilities

• Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
• Check-in on the patient regularly and evaluate and document their progress.
• Answer patient calls, emails and questions, including finding insurance estimates.
• Confidentially manage patient accounts
• Work as a team player to ensure each patient receives the best service possible.
• Assist the care team with developing and assessing health interventions.
• Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
• Check-in on the patient regularly and evaluate and document their progress.

Requirements

• A Degree in Nursing or any related field
• License is required.
• At least 2-3 years' experience in care coordination or clinical practices.
• Good verbal and written communication skills.
• Computer skills and proficiency in Microsoft Office.
• Strong analytical thinking and the ability to handle multiple tasks concurrently.
• Excellent customer service.
• Compassion and empathy.