Partner Success Associate at Estrada International Staffing Solutions

Job Overview

• Our client is seeking a proactive and detail-oriented Partner Success Associate to manage relationships with Health Maintenance Organizations (HMOs) and ensure the smooth processing of claims.
• This role involves serving as a liaison between the company and HMOs, facilitating claim filings, and supporting internal teams in resolving any claim-related issues.

Core Responsibilities

• Manage and maintain strong relationships with HMOs.
• Ensure seamless processing of claims filed by HMOs on behalf of the company.
• Serve as a primary point of contact for HMOs, addressing queries and concerns.
• Collaborate with internal teams to provide necessary documentation for claim processing.
• Assist customers in navigating the claim filing process and understanding HMO platforms.
• Resolve issues related to claim filings and ensure timely and accurate resolutions.
• Work closely with customer support teams to handle inquiries related to HMO claims.

Qualifications

• Minimum of 2-3 years of experience in a similar role within the healthcare or health-tech industry.
• Strong understanding of HMO platforms and claim filing processes.
• Excellent communication and interpersonal skills to engage with HMO representatives and internal teams.
• Strong organizational and multitasking abilities to handle multiple HMO relationships and claims simultaneously.
• Detail-oriented with a proactive approach to ensure accuracy and efficiency in claim processing.
• Ability to work collaboratively in a fast-paced startup environment.