Outsourcing & Engagement Manager at Betplus

Job Description

• The Outsourcing & Engagement Manager oversees nationwide HR operations and service delivery for Halogen’s pool of operatives and related outsourced staff.
• This includes recruitment, workforce planning, talent management and employee engagement, to strengthen the employee experience and enhance retention.

Responsibilities

Workforce Planning & Recruitment

• Forecast staffing needs and requirements across locations and maintain a strong pipeline of operatives for activation.
• Design and implement effective recruitment and sourcing strategies for PS operatives nationwide.
• Lead recruitment of best fit cadets and facilitate sound, seamless onboarding and deployment of trained cadets.
• Articulate and drive a vibrant and compelling Employee Value Proposition for Halogen to attract and retain operatives across board.
• Deploy appropriate strategies to address short-manning and minimize income loss and risks to the business and clients.
• Leverage analytics and metrics to generate insights for planning and decision making.

Talent Management & Employee Engagement

• Design and implement strategies, plans, policies to drive engagement and retention including performance management, rewards, learning and development, career management, employee communications etc.
• Build a superior guarding workforce and ensure alignment with Halogen’s value and culture.
• Coordinate the delivery of efficient and responsive employee services to operatives to ensure positive employee experience and retention.
• Oversee and ensure the well-being of our operatives and related staff.
• Recommend and drive implementation of effective welfare and reward initiatives to improve engagement and retention.
• Develop engagement and career planning tools such as grade levels, career paths, league tables, etc, to engage, motivate, reward and retain operatives.
• Coordinate and liaise with Operations team and ASS division on the training and upskilling of Halogen operatives. Ensure cadets/operative possess the required skillset before deployment

HR Operations

• Manage HR operations and facilitate efficient, excellent service delivery.
• Develop supporting policies and processes; review and update as required.
• Drive process improvements and ensure sound practices across operations.
• Champion the adoption of best-fit systems and technologies for operational efficiency and enhanced service delivery.
• Monitor and ensure compliance with ISO requirements and standards.
• Manage the guards’ database and ensure readily available, accessible and up-to-date guards’ data and information including guarantors.
• Drive compliance with vetting protocols for the safety of clients and integrity of our operations
• Manage a responsive helpdesk to promptly resolve complains and escalations; and maintain a communication platform for mass messaging.

Business Support

• Provide HR subject matter expertise to support the business and operations.
• Provide related content and information to support business development and marketing efforts.
• Assist the operations and business development teams in the engagement of clients and prospects for best business outcomes.
• Support budgeting and business planning; and manage allocated budgets and resources optimally

Analytics & Reporting

• Monitor and track key metrics across recruitment, deployment, exit, retention, short-manning etc.
• Maintain reporting dashboards and provide period and ad-hoc reports.
• Generate strategic insights to support business decision making and proffer recommendations for improvement.

Team Leadership & Management

• Provide leadership, direction and managerial support to the HR operations team.
• Manage performance, facilitate development, coach and mentor subordinates.
• Drive the Performance management process for HR Operations team, ensure subordinates have SMART KRA/KPIs and are actively engaged in achieving their deliverables.

Qualifications

• Minimum of a Bachelor’s degree or equivalent in a related field.
• Related Master’s degree would be added advantage.
• Relevant HR professional certification e.g., CIPM, CIPD, SHRM, HRCI.

Experience

• Minimum of eight years’ HR experience in Outsourcing including in-depth HR operations and service delivery experience; recruitment and management of large pools of employees; and the use of HRIS and related technologies.

Competencies

• Recruitment
• Manpower Planning
• Employee Engagement
• Talent Management
• HR Operations
• Employee Relations
• HR Technology
• Analytics
• Employment Law
• Commercial Awareness
• Critical thinking & Problem-Solving Skills