OSP Supervisor- Maintenance at IpNX Nigeria Limited

About the Role

• We are seeking a hands-on and technically sound Outside Plant (OSP) Supervisor to oversee the maintenance, performance, and reliability of fiber optic and civil infrastructure across our network.
• This role is critical to ensuring minimal downtime, rapid fault resolution, and high-quality field operations, with a strong focus on customer experience and network integrity.

Key ResponsibilitiesNetwork Incident Management

• Manage and resolve fiber network faults and service disruptions across corporate and retail customers.
• Ensure corporate incidents are resolved within 3 hours and retail incidents within 12 hours.
• Provide accurate and timely updates through ticketing systems (e.g., OTRS).
• Support the rollout and integration of new network deployments.

Preventive Maintenance & Network Optimization

• Plan and execute preventive maintenance activities across the fiber network.
• Monitor network performance and contribute to reducing Mean Time to Repair (MTTR).
• Identify potential risks and implement proactive solutions to prevent outages.

Fiber Network Operations & Documentation

• Maintain accurate as-built and as-maintained documentation of fiber infrastructure.
• Audit fiber routes, splice points, and network configurations.
• Ensure proper documentation of all maintenance and operational activities.

FOS Activation & Service Delivery

• Execute Fiber Optic Service (FOS) activations within 3 days of customer sign-up.
• Conduct quality checks, obtain customer sign-offs, and submit post-activation reports.

Reporting & Stakeholder Management

• Prepare and submit weekly operational reports on incidents, maintenance, and network performance.
• Collaborate with internal teams, vendors, and regulatory bodies to ensure smooth operations.

Key Performance Indicators (KPIs)

• Corporate incident resolution: ≤ 3 hours
• Retail incident resolution: ≤ 12 hours
• FOS activation turnaround: ≤ 3 days
• MTTR reduction and network uptime improvement
• Accuracy and timeliness of reports and documentation

RequirementsEducation

• Bachelor’s Degree in Telecommunications, Engineering, or Applied Sciences

Experience

• Minimum of 2+ years’ experience in the telecommunications industry
• Proven experience in fiber network deployment and outside plant maintenance
• Experience supervising civil works and field operations

Technical Expertise

• Strong understanding of FTTx / P2P fiber networks
• Hands-on experience with:
• Fusion splicing
• OTDR testing
• Light Source & Power Meter (LSPM)
• Visual Fault Locator (VFL)
• Ability to interpret network designs, architectures, and splice plans
• Experience with Right of Way (ROW) processes and local regulatory compliance

Proficiency in:

• Microsoft Office (Excel, Word, Project)
• Visio, AutoCAD, or GIS tools (added advantage)