OSP Planning & Design Technician at TTC Mobile

Expected Key Results (Detailed KPIs)

Key Activities

Corporate    &  Retail/FOS Incident Management.
Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are
closed within this time-frame.

Retail Customers: Restore service failures within 12 hours of its occurrence.
Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to
resolve customer service incidents.

Preventive Maintenance

• Proactively identify, plan and execute preventive maintenance action on the fibre network.
• Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre
• break-fix MTTR.
• Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.

Report Management
Ensure weekly support status reports are done and submitted timely for review.

FOS Activation

• Activate FOS Customer requests within 3 days of sign up.
• Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Demonstrate (Key competencies)

Educational Qualifications & Functional Skills:

Academic: University Degree in Telecoms, Engineering or Applied Sciences.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
• FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
• Capable of understanding fibre network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and
• splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of MicrosoftProject.
• User experience for Visio/AutoCAD/GIS tools is desired. Ability to plan and design a fibre network
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community.

Work Experience:

• At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.
• Ability to plan and design a fibre network from scratch using AUTOCAD and other softwares