Operations Team Lead at HRLeverage Africa

Summary

• Our Client needs an experienced operations team lead for the retail division of her Food and Produce segment.
• The successful candidate will ultimate be responsibility for safeguarding the financial success of the operations of this division of the company.
• The role has a strong service element; such that the candidate will be ensuring that the outlet delivers high-quality fresh and processed food, good customer service as well as undertake activities common to business by overseeing:
  • Finance
  • Human Resources
  • Marketing
  • Operations
  • Sales.

Responsibilities

• You will be responsible for operational, financial and people management. You'll need to:
• Organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security
• Plan and work to budgets, maximize profits and achieve sales targets set by head office
• Control takings in the outlet and administer payrolls
• Recruit new staff, and train and develop existing staff
• Coordinate staff scheduling, motivate and encourage staff to achieve targets
• Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
• Ensure high standards of customer service are maintained
• Implement and instill in your team company policies, procedures and ethics
• Handle customer complaints and queries
• Implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
• Prepare reports and other performance analysis documentation
• Report to, and attend regular meetings of your operations
• Establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programs.

What to Expect:

• The environment is fast paced, with an emphasis on delivering good customer service in a limited time frame.
• You may spend a lot of time 'walking the floor', moving around on foot or standing. The work can therefore be both physically and mentally demanding.
• You will usually wear a company uniform and dress in accordance with appropriate health and safety requirements associated with food preparation.

Qualifications

• A BSc in Food Science or any food related field
• A food creative person that is interested in food business
• At least 7 years post NYSC experience
• At least 3 years in supermarket experience with exposure to all aspects of running a supermarket comprising of dry foods, butchery, fruits & vegetables, storage, cold chain management and hygiene in food and meat preparation.
• Basic IT skills
• Good managerial skills
• A minimum of 10 years post NYSC
• Experience in food and catering will be an added advantage
• Previous roles of middle or senior management in food retail or supermarket management will be an added advantage.
• Training and knowledge of commercial food preparation, storage and hygiene regulations will be an added advantage.

Skills
You'll need to have:

• Entrepreneurial mind set
• Excellent customer service skills
• Strong communication skills, tact and diplomacy
• The ability to lead and motivate teams and influence people
• Self-motivation and ambition
• Commercial awareness
• Enthusiasm and the ability to learn quickly
• Good organizational skills
• Energy and stamina, as well as resilience
• A results-driven approach to work
• Decision-making and problem-solving skills.