Operations Support officer at Shipafrica Limited

KEY RESPONSIBILITIES

Your primary responsibilities will include, but are not limited to:

• Staff Resumption: Ensure you resume at the designated drop-off location each morning as required.
• Package Inspection: Accurately receive and inspect all incoming packages, verifying both actual and volumetric weight for correctness.
• Label & Documentation Approval: Approve shipment labels and meticulously document the process by taking necessary pictures and videos.
• Shipment Approval & Waybill Generation: Grant final approval for shipments and initiate the generation of corresponding waybills.
• Package Return: Coordinate the timely return of packages to customers following completion of inspection and approval.
• Drop-off Coordination: Organize and coordinate with customers to drop off approved packages at DHL, FedEx, UPS, and other carrier facilities.
• Shipment Follow-up: Proactively follow up on all inspected and approved shipments to confirm a seamless and complete logistics process.

OPERATIONAL EFFICIENCY

To ensure a consistently smooth process, you will be required to:

• Monitor shipment status and address any logistical or compliance issues promptly
• Communicate effectively and professionally with colleagues, customers, and carrier facility representatives (DHL, FedEx, UPS, etc.)
• Maintain accurate and organized records of all shipments, inspections, approvals, and process documentation
• Proactively identify areas for process improvement and implement changes to optimize the overall shipment workflow

WHAT WE'RE LOOKING FOR

• Strong attention to detail and commitment to accuracy
• Ability to work independently and take ownership of responsibilities
• Good communication skills — written and verbal
• Basic familiarity with logistics processes or carrier operations is an advantage
• Organized, dependable, and comfortable in a fast-paced operational environment
• Candidates must be based in or around Trade Fair, or within Ojo Local Government Area.