Operations Support Officer at Alpha Mead Group

Key Responsibilities

Facility Management Support:

• Assist field facility managers, supervisors, and technicians with day-to-day operational needs.
• Provide technical support and guidance to address facility management challenges on-site.
• Collaborate with the Facility and Project Operations Lead to improve operational efficiency.

Computerized Maintenance Management System (CMMS) Administration:

• Oversee the backend administration of the CMMS platform, ensuring data integrity and functionality.
• Monitor and maintain the accuracy of work orders, asset information, and service requests.
• Generate reports and insights from CMMS to support decision-making.

Deployment of Non-managers:

• Manage and coordinate the deployment of technicians to various sites based on operational needs.
• Maintain an up-to-date deployment schedule and ensure adequate staffing at all sites.

Data Analysis and Reporting:

• Analyze operational data and generate actionable insights.
• Prepare site manning reports, highlighting workforce distribution and performance metrics.
• Present data-driven insights to senior management to support strategic planning.

Administrative Duties:

• Ensure timely preparation and submission of operational reports from facility managers.
• Maintain and organize documentation related to facility management operations.
• Assist in the development and implementation of standard operating procedures (SOPs) for facility operations.

Qualifications

• Bachelor\'s degree in Facility Management, Engineering, Business Administration, or a related field.
• 2–3 years of experience in a facility management role or similar position.
• Proficiency in data analytical tools such as Advanced Excel and Power BI.
• Experience with CMMS platforms and backend administration.
• Strong organizational, problem-solving, and multitasking skills.
• Excellent communication and interpersonal skills.
• Good communication skills expressed both verbally and written
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Knowledge of facility management best practices and industry standards.
• Familiarity with project management tools and techniques.
• Certification in Facility Management (e.g., IFMA, BIFM) is an advantage.