Operations Manager at Sooyah Bistro

RESPONSIBILITIES:

• First point of contact for partners, customers, staff, and vendors
• Recruiting, interviewing, and hiring support
• Managing multiple branches and all employees within the  jurisdiction 
• Daily monitoring of sales and inventory of all branches
• Developing strategies to increase sales and profits for branches within the jurisdiction
• Enforcing management policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews.
• Prepare and complete action plans by implementing production, productivity, quality, and customer-service standards, problem-solving, and identifying trends.
• Train, assign, coach, counsel  employees
• Respond to special customer inquiries and orders
• Suggest marketing strategies, planning, and execution.
• Analyze process workflow, employee and space requirements, and equipment layout; implement changes.
• Accomplish operations and organization mission by completing related results as needed.
• Reporting monthly updates, gains, and challenges to management 

REQUIREMENTS

• 4+ work experience in industry/ field
• Bachelors degree
• Ability to work well with people and lead a team
• Great online and offline communication
• Great interpersonal skills
• Great organization and management skills
• Great with MS Excel and other MS Office tools
• Must be willing to commute frequently within Lagos
• International experience is a plus
• A master's degree in a relevant field is a plus
• Skills: Customer Service, People Management, Adaptability, Budget Management, Problem-solving, Project management