Operations Manager (Real Estate) at ThePush

Job Description

• The Operations Manager plays a pivotal role in driving the efficiency, productivity, and overall effectiveness of the company’s daily operations.
• This role requires a blend of strategic oversight and hands-on coordination, covering multiple departments including Property Development, Sales, Facility Management, Client Services, and Administration.
• The Operations Manager ensures seamless project execution, promotes interdepartmental synergy, and supports business growth while upholding the highest standards of quality and compliance.

Scope
Business Operations:

• Manage and coordinate day-to-day company operations across departments.
• Develop and implement operational strategies to enhance productivity, efficiency, and service delivery.
• Ensure company policies and procedures are effectively communicated and adhered to across all units.
• Prepare, review, and ensure the timely execution of Contracts of Sales in collaboration with the Sales and Legal teams.
• Oversee the management of drivers and company vehicles, ensuring proper scheduling, vehicle maintenance, documentation, and adherence to company transport protocols.

Process Optimization:

• Evaluate and refine internal systems and workflows to eliminate inefficiencies.
• Implement technology solutions (e.g., project management and property management software) to streamline operations.
• Establish KPIs and reporting mechanisms to track and improve operational performance.

Team Leadership & Development:

• Support department heads in building, mentoring, and managing high-performing teams.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Facilitate regular staff reviews, training, and professional development programs.

Financial Oversight:

• Monitor and control operational and project budgets.
• Collaborate with Finance to analyze performance metrics and provide data-driven insights.
• Identify cost-saving opportunities and optimize resource allocation.

Quality Control:

• Define and maintain operational and project quality standards.
• Ensure compliance with all relevant regulations, building codes, and internal benchmarks.
• Conduct regular reviews and audits to uphold service excellence and client satisfaction.

Client & Stakeholder Management:

• Act as a liaison between the company and its clients/stakeholders.
• Provide timely updates, manage client expectations, and ensure issues are resolved promptly.
• Support business development by identifying opportunities to improve service delivery and customer experience.

Key Requirements
Education & Experience:

• Bachelor’s degree in Business Administration, Operations Management, Real Estate, or a related field
• 4–8 years’ experience in operations management, preferably within real estate, property development, or construction.
• Proven experience overseeing multi-departmental operations and leading teams.

Core Competencies:

• Strong knowledge of real estate operations, contract management, facility management, and compliance standards.
• Solid financial acumen with experience in budgeting, cost control, and performance reporting.
• Proficiency in project management and property management software.

Skills & Attributes:

• Strong leadership, organizational, and decision-making skills.
• Excellent analytical, problem-solving, and stakeholder management abilities.
• High level of professionalism, integrity, and attention to detail.
• Proficiency in Microsoft Office Suite.