Operations Manager (QSR) at Uncle Stan's Foods

Role Summary:

• The Operations Manager is responsible for overseeing all outlet operations, ensuring smooth daily running, consistent service quality, operational efficiency, and achievement of sales and performance targets across all Uncle Stan’s Foods locations. This role is execution-heavy and results-driven.

Key Responsibilities:

Outlet Operations Oversight

• Supervise day-to-day operations of all outlets to ensure uninterrupted service.
• Ensure outlets open and close on time, fully staffed and operational.
• Conduct regular outlet inspections to enforce SOPs and brand standards.
• Resolve operational issues promptly to avoid service disruption or revenue loss.

Performance & KPI Management

• Set, monitor, and enforce KPIs for outlet managers and supervisors.
• Track daily sales, wastage, service speed, customer complaints, and stock usage.
• Prepare daily, weekly, and monthly operational performance reports for MD.

Staff Supervision & Discipline

• Supervise outlet managers and ensure proper staff deployment.
• Enforce discipline, attendance, grooming, and conduct standards.
• Recommend rewards, sanctions, or terminations based on performance.
• Identify training gaps and coordinate operational training with HR.

Stock & Supply Chain Coordination

• Work closely with Supply Chain to ensure product availability across outlets.
• Prevent stockouts, pilferage, and excessive wastage.
• Validate daily stock reports and escalate discrepancies immediately.

Quality Control & Customer Experience

• Ensure food quality, portion control, hygiene, and presentation are consistent.
• Monitor customer feedback and complaints; implement corrective actions.
• Ensure compliance with food safety and health regulations.

Cost Control & Efficiency

• Monitor operational costs and identify cost-saving opportunities.
• Reduce wastage, inefficiencies, and downtime across outlets.
• Ensure efficient use of manpower, utilities, and resources.

Process Improvement & Expansion Support

• Improve operational processes for speed, quality, and scalability.
• Support new outlet openings, launches, and operational setups.
• Ensure new outlets meet Uncle Stan’s Foods operational standards from day one.

Requirements & Qualifications

• Bachelor’s degree in Business, Operations Management, Hospitality, or related field.
• Minimum 5–8 years experience in QSR, retail, or multi-outlet food operations.
• Proven experience managing multiple outlets simultaneously.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent reporting, communication, and organizational skills.
• Ability to work under pressure and handle crisis situations.
• Strong understanding of SOPs, food operations, and people management.

Key Competencies

• Operational excellence
• Strong leadership & accountability
• Attention to detail
• Data-driven decision-making
• High integrity & discipline
• Customer-focused mindset