Operations Manager at Lohi Consulting

Principal Duties and Responsibilities

• Manage all operational management systems, create standard work for each department and ensure best practices within the group
• Contribute operational information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Accomplish operations and organization mission by ensuring all operations are carried on in an appropriate, cost-effective way
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, and inventory management
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations; ensuring the organization’s processes remain legally compliant
• Formulate strategy, improve performance, procuring material and resources and secure compliance
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Responsible for all aspects of vehicle and heavy equipment rentals
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
• Manage relationships with key operations vendors; track vendor pricing, rebates, and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer services issues
• Communicate customer issues with other departments and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GED and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses

Competency and Skills Requirements

• Conflict Management
• Business Negotiation
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking and Problem-Solving Skills
• Planning and Organizing
• Communication Skills
• Persuasiveness
• Influencing and Leading
• Delegation
• Teamwork
• Negotiation
• Adaptability
• Stress Tolerance
• Key Performance Indicators
• Operating Cash Flow levels
• Growth in revenue
• Healthy Quick/Current Ratio
• Client Retention Rate
• Profit Margin (PM)
• Debt to equity ratio
• Account payable turn over
• Excellent budget monitoring 

Requirements

• Previous working experience as an Operations Manager or similar role or relevant experience will be considered
• BSc degree in Business Administration or similar relevant field
• In-depth knowledge of organisational effectiveness and operations management
• Hands on experience with budget development and oversight experience
• Applicable knowledge of budgets, forecasting and metrics
• Outstanding communication, interpersonal and leadership skills
• Excellent organizational and time management skills
• Familiarity with business and financial principles