Operations Manager - Hotel at Westfield Consulting

Reports to: General Manager

Position Summary

• Operation Manger should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests.
• Also responsible for highlighting short/medium/long-term issues to the General Manger and to help formulate solutions.

Duties & Responsibilities

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running the hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets,feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/ suppliers etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, parstock levels, expiry etc) with the F & B Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
• Inspecting all departments for SOP implementation.
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead costin order to maintain maximum revenue to the Organisation.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties assigned.

Education / Qualifications

• Degree in Hospitality Management.
• A second degree is an added advantage.
• Computer Knowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired.

Experience:

• Minimum 7 to 10 years work experience in a 3 to 5 Star Hotel is needed.

Prerequisities:

• Excellent revenue management skills with experience of budgets, P&L's and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

Salary

• Salary is very attractive and commensurate with what is obtainable in the industry.