Operations Manager at Hilton Worldwide

Education

• BSc Degree or its equivalent.

Experience:

• Minimum of ten years hotel experience required including seven years of supervisory experience. 
• Must have previously held a Head of Department (or preferably Executive Committee) position. 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate: 

• Practical knowledge in the application of a personal computer for the purpose of storing, developing, and analyzing information
• Considerable knowledge in all areas of hotel management
• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation
• Requires the exercise of considerable managerial skills as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organizational development, and coordination of large scale work projects
• Demonstrated ability to initiate, complete and finish tasks and projects
• Ability to provide focus, counsel and direction to all direct reports and managers
• Ability to deal effectively with internal and external team members, who may require a high level of patience, tact and diplomacy to defuse anger, resolve conflicts and collect accurate information when providing positive and proactive solutions
• Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error (i.e. budgets, forecasting, etc.)
• Hearing and visual ability to observe performance and detect signs of emergency situations and respond with the proper action
• Ability to effectively communicate in English with employees and customers, understand reports and related correspondence, and accurately perform all essential job functions.
• Ability to develop and implement improvement programs.