Operations Manager at GVA Partners

Duties and Responsibilities

• Plan and execute detailed work schedule
• Ensure the smooth running of the channels of communication with the clients.
• Ensure renewal notices are sent to clients in a timely manner
• Facilitate timely, consistent and proactive support for the provision and prompt delivery of policy documents, receipts and other customer related documents.
• Maintenance of good relationships with clients.

Qualifications
Education:

• First Degree (Minimum 2:2)
• Masters (an advantage)

Experience:

• 5 years of relevant after Sales and support service experience in:
• Professional Services Sales and Marketing
• Customer Service and Relationship Management

Core Competencies & Skills Needed for the Job
Must demonstrate:

• Proper ethics and integrity
• Excellent Dress Sense
• Excellent human relations.
• Corporate behavior, knowledge and sound judgment
• Initiative
• Desire for self-development
• Qualities of a team leader and promote / facilitate team work
• Ability to create synergies and sense of ownership at work

Must Possess:

• Client contact experience
• Experience in back-office operations.
• Conflict management skills
• Informed and transparent decision-making skills
• Experience in the usage of computers and office software packages (MS Word, Excel etc.)
• Fluency in English (any other foreign language will be an advantage)
• Promote learning and knowledge management Share knowledge

Functional Competencies Needed for the Position:
Ability to:

• Build and maintain strategic partnerships
• Organize and prioritize field work schedules to meet different needs and deadlines
• Coordinate cross-functional efforts thereby focusing on core process performance, strategic objectives and customer satisfaction
• Measure the cross-functional efforts
• Recognize opportunities for process innovation by researching best practices and promoting better and more effective ways of doing things
• Demonstrate good knowledge of Information Technology and apply such to daily work / Maintain information and databases
• Prepare timely inputs and reports
• Must possess analytical and logical thinking processes with the ability to apply pragmatic solutions within regulatory / organization laid down boundaries

Must within a short period of time demonstrate full understanding:

• Of the main processes and methods of work regarding the position
• Of the organizational policies and procedures relating to the position and apply them consistently in work tasks
• Constantly strive to keep job knowledge up to date through self directed study and other means of learning.