Operations Manager (Enterprise Unit) at Ringo Telecoms Limited

Job Summary

• The Operations Manager will oversee the day-to-day operations of the Enterprise Business Unit in the telecommunications sector.
• This role requires a dynamic professional with strong technical skills, proven operational leadership, and the ability to optimize processes, enhance service delivery, and drive revenue growth.
• The ideal candidate will combine deep knowledge of telecoms enterprise solutions with operational excellence to ensure seamless service delivery to corporate clients.

Key Responsibilities

• Manage end-to-end operations of the Enterprise Business Unit, ensuring smooth service delivery to enterprise clients.
• Develop, implement, and optimize operational processes to enhance efficiency, reduce costs, and improve client satisfaction.
• Provide technical leadership and oversight of enterprise solutions (e.g., connectivity, cloud, data, unified communications, IoT).
• Collaborate with technical teams to ensure prompt resolution of service issues, minimizing downtime.
• Ensure compliance with industry standards, regulatory requirements, and SLAs (Service Level Agreements).
• Work closely with the sales and account management teams to understand client requirements and deliver tailored solutions.
• Act as an escalation point for enterprise clients on operational or technical matters.
• Build strong relationships with vendors, partners, and enterprise customers to ensure seamless delivery.
• Translate business objectives into operational strategies that drive efficiency and client satisfaction.

Qualifications & Experience

• Bachelor’s Degree in Engineering, Telecommunications, Information Technology, or related field.
• Professional certifications in project management (PMP/PRINCE2), IT service management (ITIL), or telecom-related technical certifications are highly desirable.
• Minimum of 5 - 7 years’ experience in operations management within the telecommunications or ICT industry.
• Demonstrated experience managing enterprise clients, service delivery, and
• technical operations.
• Proven track record of driving operational efficiency and delivering client-focused solutions.

Key Skills & Competencies:

• Strong technical knowledge of telecommunications enterprise solutions (network infrastructure, broadband, VoIP, data center, cloud services).
• Excellent analytical and problem-solving skills with a process-improvement
• mindset.
• Strong leadership and team management abilities.
• Exceptional communication and stakeholder engagement skills.
• Proficiency in MS Office Suite and operational/technical tools (e.g., CRM, ERP, service monitoring platforms).
• Ability to thrive in a fast-paced, client-driven, and technology-intensive environment.

Remuneration
Open to Negotiation.