Operations Manager at Efezi Southsea Nigeria Limited

Job Description

• A Hotel Operations Manager is responsible for overseeing the daily operations of a hotel to ensure smooth functioning across all departments.
• Their main duty is to make sure guests receive excellent service while maintaining high operational standards, profitability, and staff performance.

Responsibilities
Supervision of Departments:

• Oversees housekeeping, front desk, food & beverage, maintenance, and security.
• Ensures each department follows company standards and SOPs.

Guest Experience Management:

• Ensures guests receive high-quality service.
• Handles escalated guest complaints and resolves issues promptly.
• Monitors guest satisfaction scores and improves service processes.

Staff Management:

• Supervises staff performance and conducts regular evaluations.
• Organizes staff schedules, training, and daily briefings.
• Ensures proper discipline, grooming, and conduct within the hotel.

Operational Efficiency:

• Ensures smooth daily operations.
• Implements cost-control measures.
• Monitors inventory, supplies, and facility maintenance.

Financial Oversight:

• Works with accounts and management to manage budgets.
• Helps track revenue, expenses, and departmental performance.
• Ensures profitability of operations.

Compliance & Safety:

• Ensures adherence to health, safety, and hygiene standards.
• Monitors compliance with industry regulations and hotel policies.

Coordination With Management:

• Reports operational updates to the General Manager.
• Implements management decisions across departments.
• Assists with planning events, promotions, and operational strategies.