Operations Manager at British Council

Department: Exams
Contract Type: Locally Engaged   
Duration: Indefinite   
Pay band: 6

Role Purpose

• The Operations Manager North will ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards across our Abuja and Kano offices. 
• The postholder will have responsibility for the Northern part of Nigeria and will have oversight in areas outside of our main office locations.
• This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery. You will also guide and coach team members to meet operations and service delivery standards.
• The role will work closely with commercial and business development colleagues in the geography.

Main Opportunities / Challenges for this Role

• Setting up new operational ways of working to support the new Exams Operating Model, coaching and developing team members to delivery to a high standard and ensuring culture change is considered.
• Upholding compliance standards and efforts to standardise across product and execute high quality exam delivery services for assigned geography
• Implementing significant change, with regards to people, process and systems
• Upholding a customer service culture

Requirements
Essential:

• Relevant experience of overseeing production of goods/provision of services
• Experience of planning and delivery in a fast-paced operational environment at a management level
• Experience managing teams
• Experience of delivery change and ensuring that new ways of working are embedded

Desirable:

• University degree in any subject or relevant qualification
• Experience working in Exams environment
• Experience of leading on delivery of computer-based exams

Additional Information:

• All applicants should have a pre-existing legal status to live and work in Nigeria.  
• A connected and trusted UK in a more connected and trusted world.

Remuneration
N8,106,740 per annum