Operations Manager (4-Star Hotel) at Sunrose Consulting

Brilliantly positioned in an exclusive area of Lagos, our client’s hotel is a showcase of great art, a purveyor of privacy and a sanctuary of refined taste. It boasts of elegantly designed rooms, offering a boutique hotel experience of sophisticated style and quiet indulgence. Some of its facilities include a standard swimming pool, gym, restaurant and bar, and conference and banqueting facilities. To consistently maintain top-class service delivery, the hotel is now seeking to recruit an Operations Manager.

Reporting to the General Manager, you will oversee the daily operations of the hotel, ensuring guest satisfaction, staff management, and profitability.

Key Responsibilities

• Operational Oversight: Ensure smooth running of the hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Staff Management: Recruit, train, and supervise hotel staff, ensuring adherence to service standards and policies. Conduct performance evaluations and develop training programs for new hires. 
• Guest Services: Address guest inquiries and complaints, ensuring a high level of customer satisfaction. Implement strategies to enhance the guest experience. 
• Financial Management: Develop and manage budgets, track expenses, and ensure profitability. Maintain accurate financial records and report to the General Manager. 
• Event Coordination: Plan and oversee events and conferences held at the hotel, ensuring all aspects run smoothly. 
• Quality Control: Monitor hotel standards and implement quality assurance measures to maintain high service levels. 
• Strategic Development: Collaborate with the General Manager to develop strategies for improving hotel operations and increasing revenue. 

Required Skills and Qualifications

• Education: A Bachelor’s degree or HND..
• Experience: Minimum of five years’ experience in hotel management or operations is essential, with a strong understanding of the hospitality industry.
• Leadership Skills: Strong leadership and interpersonal skills to manage staff and interact with guests effectively.
• Problem-Solving: Ability to address and resolve issues promptly and efficiently.
• Financial Acumen: Understanding of budgeting, financial reporting, and cost control measures.