Operations Executive at First Excelsia

Job Summary

• We are seeking a detail-oriented and proactive Operations Executive to oversee daily logistics operations and ensure the efficient movement of goods and timely delivery of services.
• The ideal candidate will coordinate with drivers, clients, and internal teams to optimize operational performance, resolve issues promptly, and maintain high service standards while supporting the company's operational objectives.

Key Responsibilities

• Coordinate and oversee daily logistics and transportation operations to ensure efficient service delivery.
• Monitor deliveries and ensure the timely execution of assigned transportation and logistics activities.
• Liaise with drivers, customers, vendors, and internal teams to facilitate smooth operational processes.
• Track shipments and provide timely updates to customers and relevant stakeholders.
• Resolve operational issues promptly and escalate complex matters when necessary.
• Maintain accurate operational records, logistics documentation, and performance reports.
• Monitor fleet and driver activities to ensure adherence to schedules and operational standards.
• Ensure compliance with company policies, safety regulations, and operational procedures.
• Identify operational challenges and recommend process improvements to enhance efficiency and service quality.
• Support continuous improvement initiatives to optimize logistics operations and customer satisfaction.

Person Specifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 2 – 3 years of relevant experience in logistics, transportation, or operations management.
• Strong organizational, planning, and time management skills.
• Strong communication, coordination, and stakeholder management skills.
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel; experience with logistics or ERP systems is an added advantage.
• Ability to multitask, prioritize responsibilities, and perform effectively in a fast-paced environment.