Operations Assistant at Softhills Limited

The Operations Assistant will be the central support to the operations and admin team. You’ll manage daily logistics, coordinate deliveries, support executive priorities, maintain office administration, and ensure company operations run smoothly and efficiently. This is a strategic + support role for someone who is extremely organized, proactive, tech-savvy, and confident communicating across teams.

Key Responsibilities

Executive Support

• Manage leadership calendar, meetings, and communications
• Prepare internal and external reports, presentations, and memos
• Organize travel, events, and executive logistics
• Handle confidential information and liaise on behalf of executive management
• Monitor important tasks and follow up on team deliverables

Operations & Logistics

• Track customer orders and coordinate with delivery partners daily
• Confirm customer availability and delivery details (via phone, WhatsApp, SMS)
• Follow up on failed deliveries and assist in resolution
• Maintain delivery logs, inventory sheets, and fulfillment records
• Work closely with Shiploy and Rexfair logistics teams to optimize last-mile delivery

Office & Admin Support

• Handle filing, printing, scanning, and documentation
• Organize physical office space, supplies, and vendor coordination
• Schedule team meetings, take notes, and follow up on action points
• Support onboarding of new hires and admin-related HR tasks
• Serve as a liaison between departments (HR, logistics, customer care)

Required Skills & Qualifications

• Minimum HND/BSc in any relevant field
• 2–4 years experience in executive, administrative, or operations support roles
• Excellent verbal and written communication
• Proficiency with Google Workspace (Docs, Sheets, Calendar), Excel, WhatsApp Business, and CRM tools
• Strong organization, time management, and multitasking skills
• Discretion in handling confidential information
• High emotional intelligence and problem-solving mindset

Preferred Attributes

• Previous experience in e-commerce, logistics, retail or startup environments
• Confidence in dealing with customers and delivery vendors
• Ability to prioritize under pressure and manage multiple workflows
• Fast learner who is comfortable working in a dynamic, multi-brand business