Operations Assistant at EmergeHub

The Operations Assistant will support the Operations Manager in overseeing the day-to-day operations of our co-working space. This includes assisting with facility management, member services, administrative tasks, and ensuring that the space runs smoothly. The ideal candidate will be detail-oriented, organized, and passionate about providing exceptional service to co-working space members.

Key Responsibilities

• Assist with maintaining the cleanliness, safety, and functionality of the co-working space. This includes liaising with service providers and ensuring equipment and utilities are in proper working condition.
• Support members by answering queries, helping with bookings, and resolving any issues that may arise during their use of the space. Ensure members have a positive experience.
• Manage administrative duties, including scheduling, invoicing, managing emails, filing, and data entry. Help prepare reports, memos, and communication to both internal and external stakeholders.
• Assist in the planning and execution of community events, workshops, and networking opportunities within the co-working space. Ensure smooth operations of events and provide on-the-ground support as needed.
• Monitor office supplies and equipment levels. Assist with ordering and restocking supplies to ensure the space is fully equipped for members’ needs.
• Help the Operations Manager in tracking and managing tasks related to the space’s performance and budget. Prepare and maintain operational reports, assist with administrative operations, and contribute to process improvements.
• Assist with on-boarding new members, providing them with a tour of the space, and ensuring they have all the necessary resources to settle in.

Required Skills and Qualifications

• Proven experience in office administration, customer service, or operations (experience in co-working space or facility management is a plus).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team-oriented environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to multitask and manage competing priorities in a fast-paced environment.

Personal Attributes

• Friendly, approachable, and customer focused.
• Highly adaptable and proactive in solving problems.
• Strong time-management skills and the ability to prioritize tasks.
• Positive attitude and a strong team player.

Educational Requirements

• OND/HND or bachelor’s degree or equivalent experience in Business Administration, Operations, or a related field.

Work Environment

• Fast-paced, dynamic, and collaborative coworking space environment.
• Ability to work flexible hours as needed to support events or activities outside of regular office hours