Operations & Administration Lead at FMR AGENCY

Job Summary

• The Operations & Administration Lead is responsible for ensuring the smooth and efficient functioning of the organizations day-to-day operations. This role oversees administrative processes, office management, HR coordination, compliance, and operational logistics to support the organization’s mission. The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple responsibilities in a dynamic nonprofit environment.

Key Responsibilities

Operations Management:

• Develop and implement operational policies and procedures to improve efficiency.
• Oversee office management, including facilities, supplies, and vendor relationships.
• Ensure technology, systems, and databases are well-maintained and optimized.
• Support risk management by ensuring compliance with legal, regulatory, and safety standards.

Administrative Support:

• Manage organization-wide documentation, record-keeping, and data management.
• Support the leadership team with scheduling, reporting, and logistics.
• Facilitate internal communication and coordination across departments.
• Organize board meetings, staff meetings, and special events, ensuring proper documentation.

Human Resources Coordination:

• Assist in recruitment, onboarding, and staff development initiatives.
• Maintain HR records, contracts, and leave management systems.
• Ensure compliance with labor laws and nonprofit HR best practices.
• Support a positive workplace culture by implementing staff engagement initiatives.

Financial & Compliance Support:

• Assist with budgeting, expense tracking, and financial reporting in collaboration with the finance team.
• Ensure organizational compliance with grant requirements, donor guidelines, and internal policies.
• Support the preparation of reports and audits as needed.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Nonprofit Management, or a related field.
• 2-3+ years of experience in operations, administration, or a similar role, preferably in a nonprofit setting.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and familiarity with project management and CRM software.
• Ability to handle sensitive information with discretion and professionalism.