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  • Posted: Jan 10, 2024
    Deadline: Not specified
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    PRECIOUS PALM ROYAL HOTEL is a sensational resort strategically located in a serene and cozy and Transport, Headquarters, Lagos - Benin Expressway. Isiohor, Ugbowo environment; and shares a common boundary with the Nigerian Army School of Supply, Benin City, Edo State, Nigeria.
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    Operation Manager

    Job Duties

    • Oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met.
    • Ensure that each department delivers a consistently high standard of guest service.
    • Achieve business objectives and maximize the profitability of all outlets.
    • Maintain effective cost controls in all areas.
    • Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
    • Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
    • Work alongside all HODs to ensure the smooth running of the day-to-day operations.
    • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
    • Deputize for the General Manager in his absence and at various meetings & events.
    • Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
    • Ensure consistent implementation and review of SOPs throughout all Departments.
    • Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
    • Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
    • Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

    Qualifications / Requirements

    • HND / BSc in Hospitality Management, Business Management or any related course
    • 2 - 3 years’ experience in a similar role, working in a Hospitality Environment
    • Great Interpersonal and relationship skill
    • Guest- Focused
    • Functional and technical skills
    • Problem-solving ability
    • Organized and excellent in time management
    • Strong financial acumen
    • Excellent communication and leadership skills
    • Preferably Male for gender balance
    • Age: 35- 45years.

    Method of Application

    Interested and qualified candidates should send their Resume and a Cover Letter detailing their relevant experience to: nhrecruiters@gmail.com using the Job Title as the subject of the mail.

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